Introduction
Banking is now just a WhatsApp message away! The State Bank of India (SBI) has introduced WhatsApp Banking for its customers, making banking services more simple, quick, and secure. With this facility, you don’t need to visit a branch or log in to net banking for small tasks like balance enquiry, mini statement, KYC confirmation, cheque book request, pension slip, loan details, complaint tracking, and more.
In this blog, we will explain everything you need to know about SBI WhatsApp Banking and SBI WhatsApp registration – what services are available, and how to use each feature step by step. Even if you are using WhatsApp for the first time, this guide will help you use SBI WhatsApp Banking easily.
What is SBI WhatsApp Banking?
SBI WhatsApp Banking is a chat-based banking service where you can perform non-financial transactions by simply sending a message on SBI’s official WhatsApp number.
Official SBI WhatsApp Number: 9022690226
You can type “Hi” or “Hi SBI” to start the conversation.
Services Available on SBI WhatsApp Banking
- Balance enquiry
- Mini statement (last 5 transactions)
- 6-month e-statement to email
- Pension slip
- Loan-related queries and EMI calculator
- Cheque book request & stop cheque facility
- Complaint tracking (ATM/UPI disputes)
- KYC confirmation
- Update email ID
- Information about SBI products, NRI services, deposits, mutual funds, insurance, etc.
- Download forms and bank’s holiday calendar
- Information on debit card usage, blocking/unblocking
- Nearest ATM/branch locator
- Krishi-related services (KCC/AGL)
- FASTag recharge redirection
- Multi-language support (English, Hindi, Tamil, Bengali, Telugu, etc.)
Note: Financial transactions (like money transfer) are not available through WhatsApp Banking.
Who Can Use SBI WhatsApp Banking?
Existing SBI customers having Savings, Current, Loan, NRI, or CC-OD accounts
Registered mobile number with the bank
KYC compliant account holders
Non-SBI customers can also use this service, but only to get general information about SBI products and services.
Prerequisites for SBI WhatsApp Banking
- A mobile phone with WhatsApp installed.
- Active SBI account (Savings/Current/Loan).
- Mobile number registered with SBI.
How to Register for SBI WhatsApp Banking?
You can register using two simple methods:
1. Registration via SMS
- Send an SMS in this format:-“WAREG Account Number “ to 7208933148.
WAREG then space then account number-WAREG 12345678910 - You will receive confirmation.
- Then send “Hi SBI” to 9022690226 on WhatsApp.
- You will see the WhatsApp Banking menu.
2. Registration via WhatsApp (OTP method)
- Send “Hi” to 9022690226.
- Enter last 4 digits of your SBI account number.
- Accept Terms & Conditions.
- Enter OTP received on your registered mobile number.
- Registration successful!
Step-by-Step User Manual: SBI WhatsApp Banking Services
Here’s how you can use all the services available:
1. Balance Enquiry
- Send “Hi” to 9022690226.
- Select Get Balance.
- Your account balance will be displayed.
- If you have multiple accounts, enter the last 4 digits of the account number.
2. Mini Statement
- Send “Hi” to the SBI WhatsApp number.
- Select Mini Statement.
- Last 5 transactions will appear instantly.
3. Download Statement / Certificates
- Send “Hi” → Select Other Services → Statement Services.
- Choose from:
- Account Statement (sent to registered email)
- Home Loan Interest Certificate
- Education Loan Interest Certificate
- Deposit Interest Certificate
- Account Statement (sent to registered email)
- Enter start date, end date, and 4-digit passcode.
4. Pension Slip
- Send “Hi” → Other Services → Pension Slip.
- Enter Month/Year.
- Enter OTP sent to your mobile.
- Pension slip will appear in chat.
5. Cheque Book Services
- Send “Hi” → Other Services → More Services → Cheque Services.
- Options:
- Request New Cheque Book → Verify with OTP → Delivered to registered address.
- Stop Cheque → Enter cheque number → Accept charges → Cheque will be stopped.
- Request New Cheque Book → Verify with OTP → Delivered to registered address.
6. Complaint Tracking (ATM/UPI)
- Send “Hi” → Other Services → Track ATM/UPI Complaint.
- Enter Case ID.
- Status will be displayed.
7. KYC Confirmation
- Send “Hi” → Confirm KYC.
- If your CKYC is updated, confirm address.
- Enter OTP.
- KYC date will be updated.
8. Loan Related Services
- Send “Hi” → Other Services → Loan Related Services.
- Options available:
- Apply for Loan
- Loan Information
- EMI Calculator
- Track Application Status
- Pre-approved Loan Offers
- Apply for Loan
9. Krishi (Agriculture) Services
- Send “Hi” → Other Services → More Services → Krishi Services.
- Choose between Agri Gold Loan or Kisan Credit Card.
- Enter Loan Amount, Purpose, Landholding, Annual Income.
- A lead will be generated in SBI’s CRM.
10. Other Useful Services
- Bank Holiday Calendar – Select state & month.
- Nearest ATM/Branch – Share location to get details.
- Debit Card Info – Usage tips or blocking lost card.
- FASTag Recharge – Redirect link to recharge portal.
- Download Forms – Direct access to SBI forms.
- Multi-language Option – Continue chat in Hindi, Tamil, Bengali, etc.
FAQs on SBI WhatsApp Banking
Q1. What is the SBI WhatsApp number?
9022690226
Q2. Can I transfer money using SBI WhatsApp Banking?
No, only non-financial services are available.
Q3. Can I use it in Hindi?
Yes, multiple languages are supported.
Q4. Is it safe to use SBI WhatsApp Banking?
Yes, OTP-based authentication ensures security.
Q5. Can NRI customers use it?
Yes, NRI customers can access services like NRI deposits, remittances, loan information, etc.
Do’s and Don’ts
Do ensure your mobile number is updated with SBI.
Do use only the official SBI WhatsApp number 9022690226.
Don’t share OTP or account details with anyone else.
Don’t visit the branch for WhatsApp Banking registration; it can be done from your mobile.
SBI WhatsApp Banking Helpline
For complaints or queries, you can:
Call SBI Toll-Free Numbers:
- 1800 1234
- 1800 2100
- 1800 425 3800
- 1800 11 2211
Visit: SBI WhatsApp Banking Page
Conclusion
SBI WhatsApp Banking is a game-changer for everyday banking needs. With just a WhatsApp message, you can check your balance, view mini statements, request cheque books, get loan information, and even confirm KYC — all from the comfort of your home.
If you are an SBI customer, register today and make banking as simple as chatting with a friend.