Introduction
State Bank of India (SBI), the country’s largest bank, has introduced a centralized calling system to make communication safer and more reliable for customers. From now on, if you receive a call from SBI, it will come only from the official numbers 1600108333 or 1409768333.
This new step ensures that customers can easily identify genuine SBI calls and stay protected from fraudsters who use fake phone numbers to trick people.
What Are the Official SBI Calling Numbers?
SBI has launched two dedicated number series for different purposes:
- 1600108333 → Used for transactional and service-related calls.
Example: Updates about your account, debit card, or loan. - 1409768333 → Used for promotional and marketing calls.
Example: Information about new schemes, offers, or loan products.
If you receive a call from any other number claiming to be from SBI, it is not official. Always be cautious and do not share personal or banking details.
Why SBI Introduced Centralized Numbers
The main goal behind this system is to:
Ensure authentic communication between the Bank and its customers.
Protect customers from fraudulent or fake calls.
Maintain uniformity and transparency in how SBI branches and departments contact customers.
Keep a record of all official calls for quality checks and customer safety.
All calls made through these numbers are recorded for monitoring and complaint resolution.
Key Guidelines for Customers
Here are a few important things you should know:
- Only two numbers are used by SBI for outgoing calls – 1600108333 (for services) and 1409768333 (for promotions).
- Do not trust calls from random 10-digit mobile or landline numbers claiming to be from SBI.
- SBI employees are instructed to use professional language during all customer interactions.
- All official SBI calls are recorded for your safety and verification.
- If you miss a genuine call, you can safely call back the number (1600108333 or 1409768333).
Beware of Fraudulent Calls
Fraudsters often pretend to be bank officials and ask for details like your OTP, PIN, CVV, or account number. Remember:
SBI never asks for confidential information over the phone.
If you receive a suspicious call, immediately report it to SBI customer care or email report.phishing@sbi.co.in.
SBI’s Message to Customers
SBI urges all customers to answer calls only from the official numbers mentioned above. This helps ensure you receive genuine updates, offers, and service calls directly from your trusted bank.
By centralizing all customer calls, SBI continues to strengthen customer trust, security, and transparency.
Summary
| Type of Call | Official Number | Purpose |
| Transactional/Service Calls | 1600108333 | Account updates, service information |
| Promotional Calls | 1409768333 | New offers, schemes, and product information |
Frequently Asked Questions (FAQs)
1. How can I verify if a call from SBI is genuine?
A genuine SBI call will come only from 1600108333 (service) or 1409768333 (promotion). If you receive a call from any other number claiming to be from SBI, it’s likely fake.
2. Will SBI ever ask for my OTP, ATM PIN, or account password over the phone?
No. SBI never asks for confidential details like OTP, PIN, CVV, or account number during calls. If anyone asks for such information, disconnect immediately.
3. Can I call back these numbers if I miss an SBI call?
Yes. You can safely call back 1600108333 or 1409768333 to speak with SBI representatives.
4. What should I do if I get a fake or suspicious call?
If you suspect fraud, do not share any information. Report the incident immediately to:
report.phishing@sbi.co.in
or contact your nearest SBI branch.
5. Why did SBI introduce these centralized calling numbers?
SBI introduced centralized numbers to:
- Protect customers from fraudulent calls.
- Ensure all customer calls are recorded for safety.
- Maintain consistent communication across all SBI branches.
Final Words
This initiative by SBI is a great step toward safe banking communication. So, next time your phone rings with 1600108333 or 1409768333, you can confidently answer—because it’s your bank calling you safely.Stay alert, stay informed, and always bank securely with State Bank of India.
Also read-SBI Nimit and Digital Current Account 2025 –For Business Owners